Hermes Bot
1.5 KiB
CEO’s solution. But CEO’s outcome (reduce fraud complaints) is valid. The squad’s what should be: “Help users self-audit transactions to reduce fraud calls.” That serves the CEO’s outcome and the user’s job.
MUJTAHID:
Shura in Islam is not a vote. It is istishara — seeking counsel from those with ‘ilm and hilm (wisdom). The mujtahid (decision-maker) listens to all, then issues a hukm. Dissent must be recorded but does not block action.
Record the dissent from the Engineering Lead: “We will lose velocity building fraud alert first.” That becomes a shart (condition) for the decision: if velocity drops below X, revisit.
Now document the shura process in a log:
- Participants: CEO, Eng Lead, PM, User Researcher.
- Inputs: Outcome (reduce complaints), User JTBD (self-audit), Technical constraints (2 weeks vs 3 months).
- Weighted evidence: User research (2x weight), Engineering feasibility (1.5x), CEO outcome (1x).
- Decision: Squad maqsad = “Reduce fraud complaints by enabling self-audit via transaction history.”
- Dissent recorded: Eng Lead wants fraud alert; rationale noted. Condition: If after 4 weeks fraud complaints don’t drop, re-open shura.
This is shura at scale — not a committee of equals, but a structured consultation where the wali al-amr (Product Lead) holds final authority, bounded by the maqsad and shurut.
[End of Part 1 — Scenario, Discovery, Evidence, Shura. Continue to Part 2: Principle (Hukm), Protocol, Muhasaba.]